Refund policy
<p>Last updated: August 11, 2026</p>
<p>We want you to love your Chirppie. If something isn't right, here's how returns, refunds, and warranty claims work.</p>
<h2>Returns</h2>
<p>You may request a return within 30 days of delivery. To be eligible, the item should be unused and in the same condition that you received it, in its original packaging where possible. Please contact us at k.kulakov@adtelligent.com with your order number before sending anything back, so we can provide instructions.</p>
<h2>How to Start a Return</h2>
<p>Email k.kulakov@adtelligent.com with your order number and the reason for the return. We'll respond with return instructions and, where applicable, a return shipping label or address.</p>
<h2>Refunds</h2>
<p>Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within a reasonable time following approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.</p>
<h2>Damaged or Defective Items</h2>
<p>If your Chirppie arrives damaged or is not working as expected, contact us at k.kulakov@adtelligent.com as soon as possible with photos or a description of the issue. We will work with you on a replacement, repair, or refund.</p>
<h2>Warranty</h2>
<p>Chirppie is covered by a 2-year limited manufacturer's warranty against defects in materials and workmanship under normal use. The warranty does not cover damage from misuse, unauthorized modification, normal wear and tear, or exposure outside the product's rated operating conditions.</p>
<h2>Non-Returnable Items</h2>
<p>Gift cards, and any accessories marked as final sale at the time of purchase, are not eligible for return.</p>
<h2>Exchanges</h2>
<p>If you'd like to exchange your Chirppie for a different color, contact k.kulakov@adtelligent.com and we'll help arrange it, subject to availability.</p>
<h2>Contact</h2>
<p>Questions about a return, refund, or warranty claim can be sent to k.kulakov@adtelligent.com.</p>